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Madgwick Help
Interactive onboarding assistant for platform discovery and confident AI adoption
An always-on guide that helps every new user learn, explore, and feel confident using an AI platform — through interactive learning and on-demand answers.
Purpose
Ensure every new user can learn, explore, and feel confident using the platform by guiding them through features, best practices, and ethical use of AI.
Who it helps
All staff and students accessing the AI ecosystem for teaching, learning, research, and workflow support.
What it does
- ✦Interactive learning module introducing the platform's core features
- ✦Guided navigation through assistants, models, and MCP capabilities
- ✦Clear explanations of complex AI concepts in approachable language
- ✦On-demand Q&A for instant help with “How do I…?” queries
- ✦Workflow optimisation guidance tailored to role-specific tasks
- ✦Proactive reassurance around privacy, data storage, and responsible use
- ✦Links to help resources for deeper learning and technical assistance
Strategic role in adoption
- ✦Reduces user anxiety, resistance, and early abandonment
- ✦Improves digital confidence and self-help capability
- ✦Accelerates early-stage adoption across the organisation
- ✦Minimises reliance on human support teams during rollout
- ✦Ensures consistent messaging around governance and safety
Impact
- ✦Core onboarding tool during student and staff rollout
- ✦High usage among new users during first-session onboarding
- ✦Positive feedback on clarity, ease of use, and “learn by doing” design
- ✦A key contributor to rapid AI capability uplift at launch